Lost Inn Lisbon Hostel Rules
Arrivals and departures: New arrivals can check into their rooms from 14:00 until 24:00. Guests may arrive earlier and leave their luggage at the hostel but access to rooms will not be granted until after 14:00. Departing guests must remove all their belongings from their room, and check out, by 12:00. If you need to store your luggage on the day of your departure please arrange it with reception. We offer free luggage storage.
Check in: You do not have to be a television star to stay at Lost Inn Lisbon hostels, however we do require that some valid identification document (containing a photo and the birth date) is presented upon check in, preferably a passport, I.D. card or driving license.
Check out: Check out is at 12:00. If you check out late, you will be asked to pay for an extra night, so make sure you’re up and ready in time!
Room allocation: When booking beds in dorm rooms for you and your friends, we may not be able to put you the same room. Book a private room if you want to guarantee you’ll all be together.
Room key cards: Upon check in, guests will receive a room keycard for access to both the hostel and their room. We ask a deposit of 1€ per each keycard. If you lose or damage your keycard, the deposit will not be returned.
Age restriction: We are a youth Hostel, and we do have some age restriction (45 years old) but we also have some exceptions! If you have a young soul and mind and you can mingle with young people we may open an exception. Please be aware that you may be assigned a top bunk. Also bookings cannot be accepted from any person under the age of 15 unless they are accompanied by an adult (over 18). Guests who wish to bring their children under 15 years of age must contact the Hostel in advance.
Duration restriction: Our hostel is intended for travelers visiting Lisbon so any stay is limited to 14 days.
48-hour cancellation policy and no-shows for standard bookings: If you wish to cancel your reservation, you will need to notify us by email at 48 hours in advance of your arrival date (and 7 days before the arrival dates for the dates 29th, 30th and 31st of December). If you only let us know the day before your arrival, or fail to show up on the arrival date, you will charge your credit card for the value of the first night. If you fail to show, your full booking will be cancelled. If you arrive a day late without informing the hostel, we will try to find you a bed without guarantee, but it may not be in the same room type booked and you may incur in extra charges.
Special offers and packages: Lost Inn Lisbon Hostel has a variety of special offers and packages that are available to all of our guests in specific periods. All packages and special offers booked for 2015, will be non-refundable once the booking has been completed.
Guest behavior: The comfort, safety and security of our guests is of paramount importance to us at Lost Inn Lisbon. Any guest(s) who, in the opinion of our staff, compromise the comfort, safety or security of other guests, staff or local residents will be requested to leave the hostel premises and will not be offered a refund. Guests are expected to have proper hygiene habits, respect other guests, staf, local residents and property and respect the advertised room rules.
No smoking: There is a smoking area in our balcony for guests who wish to smoke. Smoking is not permitted anywhere else in the Lost Inn Lisbon building. Any guest found smoking inside the building will be asked to leave the premises immediately and will not be offered a refund.
No drugs: Drug use is illegal at Lost Inn Lisbon Hostel. Any guest found using drugs within the building will be asked to leave the premises immediately and will not be offered a refund.
Alcohol consumption: Alcohol consumption is only allowed for guests over the age of 18. Alcohol is available in the bar and can be only be consumed in the basement common rooms. Alcohol consumption must be moderate and not compromise the comfort, safety or security of other guests, staff or local residents. Any guest found with alcohol excess within the building will be asked to leave the premises immediately and will not be offered a refund.
Personal property: Secure lockers for laptops and small valuable items are located in each pod bed in dorm rooms, in the reception area and in the luggage storeroom in the basement. It is the guest’s responsibility to ensure that their personal belongings are secure at all times, and Lost Inn Lisbon Hostel accept no liability for the loss, thief or damage to guest's property, however sustained or caused. We strongly recommend you keep your belongings in your locker.
Damage to Lost Inn Hostel’s Property: Guests will be expected to reimburse Lost Inn Lisbon Hostel for any damage caused by inappropriate behavior during their stay.
Liability: Except in relation to death or personal injury caused by our negligence, Lost Inn Lisbon Hostel liability remains, at all times, limited to the value of the services booked, excluding any amendment charges paid to us.
Your information: Lost Inn Lisbon Hostel shall only store and use information you supply to us or which is supplied to us for the purposes of carrying out our contract with you, and to inform you of other services and offers which we make available from time to time.
Any omission or error in sales literature, web pages or site, order form, quotation, price list, order acknowledgement, dispatch note, invoice or other documents issued by us may be corrected by us without liability. We will advise you of any changes at the time of booking or as soon as is reasonably possible thereafter.
Discretion: All bookings are subject to availability and Lost Inn Lisbon Hostel reserve the right to decline any booking at its discretion.
We Love Nice and Comfy Dorms!
1 - No plastic bags.
Please don't rifle through plastic bags in the middle of the night. If you really have to do it, make it in the daylight hours.
2 - It’s 12pm – turn the light off please.
Best thing to do is carry a little torch, or even use the light of your phone to find your way to the mattress before passing out. Everybody wins. Reading lights are are also a good alternative.
3. Pants ON please.
Do us all a favor: keep your pants on until you're about to go to bed.
4. Don’t snore.
If you are the snoring type, please choose a private room.
5. No wet clothes inside the dorm.
You can ask reception to wash and dry your beautiful clothes.
6. Leaving early? Pack tonight.
"Oi dude, have you seen that yellow shirt I had on yesterday?" If you'd packed the night before you'd probably have found the yellow shirt, and I'd have got to sleep in this morning.
7. Don’t touch others stuff.
If somebodies stuff is in an awkward place, just ask them to move it.
8. Shower time
Water, shampoo and soap! Best tip for all of us: Have a shower once a day. It’s included in the hostel service.
9. Use the lockers.
The best way not to loose your stuff is by keeping them safely in the lockers.
10. The 3 No’s inside your dorm.
No smoking, no drinking, no eating.
11. Be nice with the windows.
Special windows to ensure you’ll have a quite night. To open them just follow the instructions.
11. Yes, we love having you here! Take good care of our dorm!